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How South Indian Bank Transformed Customer On Boarding
Pixl Video KYC

What if your bank could onboard customers in under 5 minutes with 98.2% accuracy all through pixl Video KYC?

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INTRODUCTION

Enhancing Customer Experience Through pixl Video KYC

South Indian Bank (SIB), one of the oldest and most trusted banks in India, was looking to modernize its customer onboarding process. Traditional KYC methods required heavy documentation, physical visits, and manual verification, which slowed down account opening and impacted customer satisfaction. To meet RBI compliance while offering a seamless experience, SIB needed a secure, digital-first solution.

CHALLENGES

The Challenges Faced by South Indian Bank

Manual Onboarding

The process relied on paper-based documentation and physical verification, making it slow and inefficient.

High Turnaround Time

Delays in account opening led to a poor customer experience and reduced satisfaction levels.

Compliance Risks

Manual verification increased the chances of human errors and non-compliance with regulations.

Rising Digital Demand

The shift towards remote, digital onboarding post-pandemic highlighted the need for faster, technology-driven solutions.

How our Solution helped South Indian Bank?

How our Solution helped South Indian Bank?

Pixl introduced its AI-powered Video KYC (VKYC) solution to transform SIB’s onboarding journey.

Real-Time Verification

Customers were verified instantly through secure video calls.

AI-Driven Authentication

Face matching and document verification were enabled for Aadhaar, PAN, and other ID cards.

Regulatory Compliance

The solution ensured 100% adherence to RBI Video KYC guidelines.

Enhanced Security

Fraud detection, liveness checks, and geo-tagging strengthened the verification process.

Seamless Experience

A mobile-friendly interface provided customers with an intuitive onboarding journey.

The Positive Outcome

The Outcomes Speak for Themselves

Faster Onboarding

The onboarding time was reduced from several days to under 5 minutes.

Complete Compliance

Achieved 100% compliance with regulatory norms and ensured audit readiness.

Cost Efficiency

Operational costs were minimized by eliminating paperwork and reducing physical manpower.

Customer Satisfaction

Faster and more convenient processes improved customer trust and overall experience.

Digital Transformation

Faster and more convenient processes improved customer trust and overall experience.

Key Takeaways: Faster, Secure, and Compliant Customer Onboarding With pixl Video KYC

Pixl Video KYC empowered South Indian Bank to completely transform its customer onboarding process. By replacing slow, paper-based KYC with secure, AI-powered video verification, the bank achieved faster onboarding, enhanced compliance, and near-perfect accuracy. The solution not only reduced operational costs and manual effort but also elevated the customer experience, positioning SIB as a digitally advanced, customer-centric bank.

With Pixl Video KYC, banks can now streamline verification, prevent fraud, and scale operations effortlessly, proving that digital onboarding is not just a convenience it’s a competitive advantage.