bank of maharashtra logo

Explore How Bank of Maharashtra Achieved Seamless, Scalable, and Secure, Video KYC Verification with in minutes

What if your customer onboarding could be completed remotely through secure, uninterrupted video calls eliminating manual errors, reducing verification time by 80%, and boosting customer satisfaction?

Get Started

INTRODUCTION

Enhancing Customer Experience Through pixl Video KYC

Bank of Maharashtra one of India’s leading public sector banks, aimed to modernize its customer onboarding experience by introducing a digital Video KYC (vKYC) solution. However, their existing platform faced frequent disruptions, call redirection failures, and security loopholes causing verification delays and poor customer experience.

To overcome these challenges, the bank partnered with Pixl.ai to build and deploy a robust, secure, and high-performance vKYC solution that ensures seamless video verification while maintaining full compliance with RBI and data privacy norms.

CHALLENGES

The Challenges Faced by Bank Of Maharshtra

Bank of Maharashtra encountered several operational and technical hurdles with their previous vKYC setup:

Call Redirection Failures

Frequent redirection and connectivity breakdowns during live KYC sessions disrupted customer onboarding.

Application Instability

The platform often crashed under heavy usage, causing verification delays and session drop-offs.

Security Vulnerabilities

Weak encryption and unprotected APIs made the system prone to hacking and unauthorized access.

Integration Constraints

The bank required a vKYC solution that could seamlessly integrate with its existing backend and onboarding workflows without major code changes.

SOLUTION

Lets check ,How Pixl.ai’s vKYC Platform Transformed the Bank of Maharashtra’s Customer Verification Process

Pixl.ai engineered a stabilized, secure, and scalable Video KYC platform tailored to meet the bank’s operational and compliance needs:

Optimized Call Handling

Introduced a robust call management module to eliminate redirection failures and ensure smooth connectivity throughout the KYC process.

Performance Tuning & Load Balancing

Enhanced backend infrastructure for high stability, enabling the system to manage large concurrent sessions without crashes or lags.

Advanced Security Protocols

Implemented end-to-end encryption, secure APIs, and a hardened system architecture to safeguard customer data from cyber threats.

Seamless Integration

Developed an API-driven solution that integrated effortlessly with the bank’s existing core systems and onboarding workflows.

Compliance Ready

Aligned with RBI’s video KYC regulatory guidelines and data protection standards to ensure full legal and operational compliance.

Transformational Results

The Outcomes Speak for Themselves

Uninterrupted Sessions

Redirection and connectivity failures were completely eliminated, ensuring smooth verification experiences.

Improved Application Stability

Platform stability improved by over 80%, drastically reducing downtime and customer drop-offs.

Enhanced Security

Security vulnerabilities were fully mitigated, minimizing risks of unauthorized access or data leaks

Higher KYC Completion Rate

Completion rates increased by 60%, leading to faster onboarding and improved customer satisfaction.

Faster Processing

Video verification turnaround time reduced by 70%, accelerating customer onboarding and operational efficiency.

Key Takeaways:
Secure, Scalable, and Reliable Video KYC with in minutes

With Pixl.ai’s vKYC solutionBank of Maharashtra successfully transformed its digital verification ecosystem achieving secure, stable, and fully compliant video-based onboarding. The solution not only resolved technical bottlenecks but also improved performance, reduced turnaround time, and enhanced customer trust.

By adopting Pixl.ai’s AI-driven vKYC platformthe bank established itself as a frontrunner in delivering seamless, customer-first digital banking experiences.