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Discover How APAC Financial Services Achieved Seamless Aadhaar Masking Through Intelligent Automation

What if your digital Aadhaar processing could automatically mask the Aadhaar details, stay fully compliant, eliminate manual errors, and speed up onboarding by over 80%?

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INTRODUCTION

APAC Financial Services, a growing institution in the lending sector, wanted to strengthen the privacy and security of Aadhaar data across its digital loan workflows. Their Loan Origination System (LOS) required the last four digits of the Aadhaar number for verification, mapping, and dedupe checks, but the existing Aadhaar masking process created operational friction; staff had to manually view each Aadhaar, read the digits, and enter them before masking. This manual step slowed processing, increased the risk of errors, and introduced compliance concerns due to temporary visibility of full Aadhaar numbers.

To eliminate this dependency, safeguard sensitive customer data, and streamline onboarding, APAC Financial Services partnered with Pixl.ai to implement an automated Aadhaar extraction and masking solution.

CHALLENGES

The Challenges Faced by APAC Financial Services

APAC Financial Services was already using our Aadhaar Masking solution but a critical operational challenge emerged in their loan processing workflow:

*Their Loan Origination System (LOS) required the last four digits of the Aadhaar number for internal verification , and customer mapping.

*Since Aadhaar Masking hides the full Aadhaar number, the LOS team had to manually open each Aadhaar, read the last four digits, and type them into the system before masking.

*This created unnecessary manual effort and slowed down loan onboarding.

*There was a high risk of human error, especially during peak processing hours.

*Most importantly, this temporary, manual visibility of full Aadhaar numbers caused compliance concerns, exposing sensitive customer information to staff members.

This operational gap affected accuracy, compliance, and turnaround times in the customer onboarding journey.

SOLUTION

Lets check ,How Pixl.ai Aadhaar Masking Solution Helped APAC Financial Services?

To eliminate the manual dependency and strengthen compliance, we introduced an automated Aadhaar OCR step that runs before the masking workflow.

Our enhanced solution performs the following:

Automated Aadhaar Masking

The system automatically scans the Aadhaar document using OCR and applies masking to the Aadhaar number.

Masking the Last Four Digits

Only the last four digits remain visible while the rest of the number is securely masked.

Secure Data Transfer to LOS

The masked Aadhaar file is then shared with the client’s LOS through a secure API.

Real-Time Availability

This ensures the LOS receives the masked Aadhaar instantly without manual handling.

Seamless Workflow Integration

The masking process continues exactly as before, requiring no changes to the client’s existing LOS or masking workflow.

End-to-End Data Protection

The full Aadhaar number remains protected throughout the entire process, ensuring privacy and compliance.
This enhancement enabled APAC Financial Services to maintain strict regulatory compliance while eliminating manual effort and ensuring faster, error-free processing.

Transformational Results

The implemented enhancement created substantial operational and compliance improvements:

Zero Manual Intervention

.The LOS team no longer needed to open or read Aadhaar cards.

.All required data was delivered automatically.

Improved Application Stability

.The Aadhaar number was automatically masked with high precision using OCR-driven processing, ensuring consistent and error-free results.

.Manual typing errors were completely eliminated.

Faster Loan Processing

.Customer onboarding became significantly faster.

.Turnaround time for loan applications reduced noticeably.

Stronger Compliance

.Staff no longer had access to unmasked Aadhaar numbers.

.Sensitive customer data stayed protected throughout the process.

Faster Processing

.The LOS received the last-four-digit data in real-time via API.

.Decision-making and eligibility checks became more efficient.

Overall Outcome

APAC Financial Services achieved a faster, safer, and fully automated Aadhaar handling process without altering their existing masking system.The enhancement ensured seamless loan onboarding, stronger privacy, and high operational efficiency.