Video Personal Discussions (Video PD) have emerged as a gamechanger in the world of digital onboarding. In today’s fast-paced, digital first era, businesses especially banks, NBFCs, and enterprises need solutions that ensure fast customer onboarding while keeping processes secure and compliant. VPD combines real time face to face interactions with advanced verification tools, making it an indispensable digital onboarding solution for modern organizations.
What is Video Personal Discussion (VPD)?
By leveraging VPD, companies can deliver seamless onboarding experiences that minimize friction, reduce manual errors, and build trust with customers from day one.
This guide Covers
- What is Video pd?
- How Video pd works?
- Various application of Video PD
- Advantages and future of video pd
What is Video Personal Discussion (VPD)?
VPD is a live, virtual interaction between a business and its clients using video conferencing technology. Unlike traditional channels like email or phone, VPD enables real time, face to face communication, allowing businesses to:
- Verify identities instantly
- Share important documents securely
- Address questions or concerns immediately
VPD acts as a digital onboarding solution for banks, NBFCs, and enterprises, where compliance, speed, and security are critical. It bridges the gap between in person verification and remote interactions, ensuring a smoother, faster onboarding journey.
How Video PD Works for Fast and Secure Onboarding?
- Initiation: Customers receive an invite via email or SMS to join the VPD session.
- Easy Access: No downloads are required customers can join via browser or mobile device.
- Face to Face Interaction Businesses verify identities, review documents, and answer queries in real time.
- Secure Document Upload: Customers can submit identification documents directly through the session.
- Recording and Compliance: Every interaction is recorded for audit and regulatory purposes, ensuring secure onboarding and adherence to KYC norms.
This workflow ensures fast customer onboarding while maintaining high security and compliance standards.
Applications of VPD in Business
1. Banking and Financial Services
Loan Applications: Applicants can verify identities, submit documents, and discuss terms remotely in banking and financial services
Key Benefits: Faster approvals, real time verification, secure onboarding.
Healthcare
Telemedicine Consultations: Doctors and patients interact securely via live video.
Key Benefits:Personalized care, accessibility for remote patients, secure document sharing.
Recruitment and HR
Remote Interviews:Candidates are evaluated in real time with video interactions.
Key Benefits:Wider talent pool, efficient hiring, secure and recorded sessions.
Choosing VPD as a digital onboarding solution for your buissnes ensures that businesses across industries can streamline operations while maintaining trust and compliance.
Advantages of Video Personal Discussions for Onboarding
Enhanced Customer Experience: Personalized, human to human interaction fosters trust.
Faster Onboarding: Reduced waiting times and instant verification accelerate customer activation.
Fraud Reduction:Live video and AI-powered verification tools minimize fraud risks.
Global Reach:Customers can complete onboarding from anywhere, breaking geographical barriers.
Cost and Resource Efficiency:Eliminates physical visits, reduces administrative overhead, and scales easily.
Future of VPD in Digital Onboarding
The next wave of digital onboarding solutions will integrate advanced technologies:
- AI-Powered Verification: Real time facial recognition, OCR, and liveness detection.
- Data Analytics: Understand customer behavior and sentiment for improved engagement.
- Immersive Experiences:AR/VR-enabled VPD sessions for interactive product demos and virtual tours.
- Multilingual Support:Communicate with customers in their preferred language for wider reach.
Banks and enterprises adopting VPD now will stay ahead, offering faster, smarter, and more secure onboarding experiences.
Conclusion
Video Personal Discussions (VPD) are transforming how businesses achieve fast customer onboarding while ensuring secure onboarding. As a robust digital onboarding solution for banks and enterprises, VPD improves efficiency, builds customer trust, and reduces operational risks.
In the digital first era, businesses that embrace VPD are not just streamlining processes, they are setting the standard for a secure, seamless, and customer centric onboarding experience.