Lets find out how KSFE reduced the time for chitty management process

Lets Find out How KSFE Reduced The Time for Chitty Management Process

KSFE decided to digitize their chitty management and improve their workflow

INTRODUCTION

KSFE has introduced their newest mobile app, KSFE POWER, through a collaboration with pixdynamics. This advanced app is designed to be the ultimate solution for efficiently managing domestic chitties at various KSFE branches. With a wide range of advanced features, the KSFE Power App aims to simplify and elevate the chitty management experience. Now, let's see how KSFE has transformed and optimized their workflow through the digitization of the chitty management process.

CHALLENGES

Challenges faced by KSFE

Offline/Manual transactions:

Managing chitties and processing payments offline is a labor-intensive procedure. It necessitates manual data entry into the database, which is time-consuming and susceptible to errors

Complex KYC process:

Customers are required to physically visit the branches for KYC updates. They must manually submit all necessary documents, and the verification process is also conducted manually.

Difficulty Finding Up-to-Date Chit Plans:

Customers have access to information regarding chitty plans specific to their branch but are unable to view plans from other branches. Their access is restricted to their respective branch's offerings.

Complexity in Proxy Submission:

To utilize the proxy service, customers are required to visit the physical branch to complete the proxy form. The verification process is conducted through offline means.

How KSFE POWER helped KSFE?

Quick pay:

You can simply handle payments for other individuals' chitties with just a few taps on your smartphone. It's the modern solution for modern chitty communities.

Easy kyc updations:

Keeping your KYC information current has become incredibly straightforward. Our app presents a seamless and effortless procedure for users to update their KYC details with ease

Latest chitt plans:

Users are able to find the latest chits currently available in different branches with ease.

Easy proxy submission:

Delegation made easy! KSFE handles your auctions, guaranteeing your chitty's impeccable management.

Seamless Experience

A mobile-friendly interface provided customers with an intuitive onboarding journey.

Result

Transformational Results

Faster Processes:

Reduced chitty management time significantly by digitizing payments, KYC, and proxy submissions.

Enhanced Customer Experience:

Simplified interactions, improved accessibility, and strengthened customer trust.

Seamless Onboarding:

Enabled quick and hassle-free customer onboarding through a single mobile app.

Improved Transparency:

Provided customers with real-time access to the latest chit plans across branches.

Error-Free Operations:

Minimized manual errors and fraud risk through automated checks and secure digital workflows.

Driving Efficiency and Transparency with KSFE Power App

By embracing digital transformation with the KSFE Power app, KSFE has not only streamlined chitty management but also set a new benchmark for efficiency, transparency, and customer satisfaction.