A Complete Guide on Video Personal Discussion :All You Need to Know

Video Personal Discussion (Video PD) is a revolutionary approach that allows organizations especially banks, NBFCs, and financial service providers for customer on boarding,to verify identities, discuss policies, and complete KYC procedures remotely.

For organizations, this means faster approvals, reduced drop offs during onboarding, and significant cost savings compared to traditional methods. For customers, it ensures convenience, trust, and a seamless experience without visiting a branch. By combining compliance with efficiency, Video PD is quickly becoming the preferred choice for digital-first onboarding.

This guide will cover everything you need to know about Video PD, including its benefits, workflow, compliance, and best practices.

What is Video PD & Why It is Important?

Video PD refers to a live, video enabled discussion between a customer and a service representative for onboarding, verification, or consultation purposes. Unlike traditional in-person meetings, Video PD allows secure, remote interactions while maintaining regulatory compliance.

Key Features of Video PD:

• Real-time face to face verification
• Document sharing and verification during the session
• Recording and audit-ready storage for compliance
• Integration with digital KYC and onboarding workflows

Importance of Video pd

• Enhanced Customer Experience:Reduces the need for physical visits and provides instant verification.
• Faster Onboarding:Speeds up KYC, account opening, and loan approvals.
• Regulatory Compliance:Maintains audit trails and identity verification records.
• Cost Efficiency: Cuts operational costs for branches and reduces manual paperwork

How Video PD Works: Step-by-Step Process?

A video pd work flow includes

• Customer Scheduling:Customer selects a suitable time for a video session.
• Customer Joining:Customer get added by video call.
• Identity Verification:Customer shares documents (ID, Aadhaar, Passport) via secure channels.
• Live Discussion:Representative conducts the personal discussion, asks verification questions, and confirms details.
• Document Validation:OCR and AI technologies may be used to validate documents in real-time.
• Audit and Compliance:Session recording and documentation ensure regulatory compliance.
• Final Approval:Onboarding or service is approved and completed digitally.

Key Benefits of Video PD

• Security & Compliance:Ensures legal adherence for KYC/AML requirements.
• Automation & Integration:Works seamlessly with existing digital onboarding platforms.
• Accessibility:Customers can complete verification from anywhere, anytime.
• Audit-Ready Records:Sessions can be stored securely for future reference and regulatory checks.

Video PD Use Cases Across Industries

Video pd find its uses across many industries,becouse of its versatile features,Main use cases of video pd includes,

• Banking:Account opening, loan approvals, KYC verification.
• Insurance:Policy issuance, claim verification, premium collection.
• Telecom & Fintech:Subscriber verification, onboarding new services, identity authentication.
• Government Services: Remote citizen verification for welfare or subsidy programs.

Compliance and Security in Video PD

Compliance and security features of video pd are:

• Regulatory Guidelines:RBI, IRDAI, and other authorities provide clear frameworks for Video KYC and Video PD.
• Data Privacy:Secure encryption protocols protect customer information.
• Audit Trails: All sessions are recorded and timestamped for compliance verification.
• Integration with KYC & OCR:Tools like OCR help validate documents in real-time, reducing fraud.

Best Practices for Video PD Implementation

Best practices for video pd implementation include

• High-Quality Video and Audio:Ensure clarity for accurate verification.
• Secure Authentication:Use OTPs, biometric verification, or multi-factor authentication
• Document Validation:Integrate OCR and AI for instant data extraction and verification.
• Training for Agents:Staff should be well trained for smooth customer interactions.
• Customer Support:Offer real time assistance to handle technical or procedural issues.

Future of Video PD

• AI-Powered Video PD:Automating verification using facial recognition and document analysis.
• Integration with Digital Banking & Fintech Apps:Seamless onboarding without switching platforms.
• Enhanced User Experience: Chatbots and real time assistance for personalized sessions.
• Regulatory Evolution:Continuous alignment with updated KYC/AML regulations.

Thus Video PD is emerging as future of customer Identification

Best Video PD Solutions

Selecting the right Video PD solution is crucial for seamless onboarding, secure verification, and compliance with regulatory standards. Here are some of the top solutions that organizations trust:

1. Pixl AI

Pixl AI offers a comprehensive Video PD solution designed for banks, NBFCs, and insurance companies. Its platform combines AI powered verification, real time document validation, and secure session recording, enabling fast and compliant onboarding. Pixl AI’s solution also integrates easily with existing digital workflows, making it a preferred choice for organizations seeking efficiency and reliability

2. Pervios

Pervios provides a robust Video PD platform that focuses on ease of use and high quality video interactions. It supports multi device access, secure document verification, and audit-ready recordings. Pervios is ideal for enterprises looking to enhance customer experience while maintaining strong compliance standards.

3. Video SDK Live

Video SDK Live delivers a flexible and scalable Video PD framework. With features like live streaming, document sharing, and integration with KYC tools, it empowers organizations to conduct secure remote personal discussions efficiently. Its developer friendly SDK allows customization to match specific onboarding workflows.

These solutions represent the best in Video PD technology, offering speed, accuracy, and compliance, making them suitable for financial services, insurance, telecom, and other industries requiring secure remote verification.

Conclusion

Video PD is transforming how organizations onboard and verify customers by combining convenience, compliance, and security. By adopting Video PD solutions, companies can ensure faster approvals, reduce operational costs, enhance customer satisfaction, and stay compliant with regulations

For organizations looking to modernize their onboarding workflows, Video PD is no longer optional it’s the future of digital verification.

To know more,Book a demo

Use Pixl to expand your business opportunities

Ready to transform? Commence your Digital Transformation journey now!

Get Started